Delivery & Returns

The Client's obligations/Delivery

4.1 You shall:

4.1.1 co-operate with Us where the provision of the Goods and/or Services reasonably require;

4.1.2 be responsible for the collection or delivery of any Goods. If We agree to provide delivery You shall be responsible for the delivery costs (including the cost for packaging and insurance);

4.1.3 ensure that all Goods delivered conform with their delivery note and in the event of any short-delivered Goods must notify Us within 24 hours, failing which You agree that Goods were delivered as specified. In the event of any short-delivered Goods We shall only be liable to provide the additional Goods;

4.1.4 fully inspect all Goods on delivery or collection and any damaged or faulty Goods must be reported to Us within 24 hours of delivery or collection, otherwise You agree Goods were delivered/collected in good condition. In the event of any damaged or faulty Goods We shall only be liable to provide repairs or replacement Goods;

4.1.5 be responsible for the risk in any Goods from the point it is available for collection/delivery;

4.1.6 ensure that Your staff and agents reasonably co-operate and assist Us;

4.1.7 take delivery of the Goods from the nearest point We can deliver the Goods from Our delivery vehicle, unless agreed by Us in writing. For the avoidance of doubt, We shall not be obliged to take Goods into a premises or on to a site. In the event that any delivery is effected beyond the nearest point We are not responsible for any damage to the Goods or otherwise from the point where delivery should have been effected.

4.2 You shall not charge Us for any access to or use of Your facilities which are reasonably required in the provision of the Works

Returns

5.1 We will not accept the return of any Goods for credit unless notified of any damage or fault in accordance with clause 4.1.4 above or where We have previously agreed in writing.

5.2 In the event We agree to the return of any Goods other than in accordance with clause 4.1.4 We may –

5.2.1 refuse any return where the Goods are not in their original condition or clause 5.3 is not met; and

5.2.2 make a restocking charge of:

5.2.2.1 100% of the Price for the Goods in the case of any goods specially ordered or made for you or any Goods not provided as standard to Our customers; or

5.2.2.2 40% of the Price for the Goods to which sub-clause 5.2.2.1 does not apply; and

5.2.3 make a collection charge of 20% in the event We agree to collect the returned Goods.

5.3 Any returns must be agreed using Our returns process, and be clearly marked as a return, including any return number We provide, on the outside of the returns packaging.

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